FAQ

Write to us at [email protected]

We offer dropshipping to customers all over the world (except Russia and Belarus).

If you have problems when placing an order and entering your address, we will be happy to help you – ask us by email at [email protected]

Order preparation time:
1-3 working days

Delivery time:
Zone 1 – Northern part of the EU: 4-5 working days
Zone 2 – Southern part of the EU, Schengen zone: 6-12 working days
Zone 3 – USA, Middle East: 6-15 working days
Zone 4- Elsewhere in the world: 8-17 working days

The cost of delivery is calculated according to the weight of the product selected and the location of the recipient. The exact shipping costs will be visible to you once you have entered your shipping address. If you are not satisfied with these costs, you will have the option to cancel your order.

Find out more about shipping here

The purchase amount will be credited within 14 days after receiving your return or confirmation of return – always according to the payment method you chose when placing the order.

No, we do not currently offer such a service

Don’t worry – we only confirm returns by email after we’ve checked it. This may take a few days. If you see on the tracking list that your package has arrived, please give us up to 14 days.

You will receive an e-mail when the package will be handed over to the courier. This post will include an interactive package tracking number that you can open. With its help, you will be able to check where your order is at any time.

Please contact us at e-mail [email protected]. We will check the status of the shipment. If an unplanned problem has arisen, our specialists will get involved to solve it as soon as possible and provide all the necessary support for the delivery of the product.

To change the address, we need to contact the specific courier service provider in your region. It is not always possible to change the addressee, because there is a sticker with the delivery address on the package, which is used by the supplier in your place of residence. Therefore, it is not always possible and will require additional costs.

Please contact us at [email protected].

Materials Description: Luula children’s furniture is crafted from certified laminated birch plywood. The plywood is specially coated with a melamine film, renowned for its scratch resistance and durability against chemical exposure. The surface is exceptionally smooth, soft, and pleasantly warm to the child’s skin.

Cleaning Instructions for Plywood:

1. Damp Sponge Method: For regular cleaning, use a sponge dampened with water.
2. Manufacturer’s Cleaner: If needed, apply any furniture care or daily cleaner recommended by the manufacturer.
3. Gentle Wiping: Wipe the surface gently to maintain its smooth texture and cleanliness.

Cleaning Instructions for Polyester Fabric:

1. Damp Sponge Method: Moisten a sponge with a small amount of water.
2. Spot Cleaning: Rub the damp sponge over the soiled area of the polyester fabric.
3. Soap or Cleaner Addition: If required, add a small amount of soap, clothing, or upholstery cleaner to the sponge for tougher stains.

General Tips:

• Avoid abrasive materials or harsh chemicals that may damage the melamine coating.
• Perform a spot test in an inconspicuous area before applying any cleaning solution.
• Dry the furniture thoroughly after cleaning.

By following these simple instructions, you can ensure the longevity and cleanliness of your Luula children’s furniture, keeping it safe and comfortable for your child.